techarda
⌕
Developer Tools

Your customers don't want an AI friend. They want an answer.

Twilio
Linked source · Twilio Blog
From the source: Twilio Blog

98% of companies are training AI to act more human, but personality didn't appear anywhere in what customers requested. Other important things did, though.

Read the full story on Twilio Blog
Originally published by Twilio Blog on 1 Oct 2026. Techarda links to the original rather than republishing it. Read the full article →

Ask the square

The story is what was announced. If it raises a question for your team, ask the people who run this technology day to day. Your post links back to this story, so the next reader finds it too.

Ask a question about this storyStart a discussionSee the Developer Tools space →

Recent threads in Developer Tools

Something wrong or out of date? Suggest a correction. We reply within 5 business days.

More from Twilio

Recent updates from Twilio, so you can tell whether this is a one-off or part of a pattern.

All Twilio news →
Developer ToolsHow-to

How to Detect SIM Swaps in Rust With Twilio's Lookup API

In this tutorial, you'll learn how to integrate SIM swap detection into your Rust applications.

Twilio·via Twilio Blog
Developer ToolsHow-to

How to modernize CX without ripping and replacing your stack

See how real-life CIOs and CTOs modernize customer engagement while keeping their existing systems.

Twilio·via Twilio Blog
Developer ToolsHow-to

How to Build a Voice AI Agent with OpenAI's GPT-Live, Twilio Agent Connect, and TypeScript

Build inbound and outbound voice AI assistants that can handle tool calls using TypeScript, Twilio Agent Connect, and OpenAI's GPT-Live.

Twilio·via Twilio Blog

More in Developer Tools

What other companies in Developer Tools are doing. The category page shows who’s active, side by side.

Compare companies in Developer Tools →
Developer Tools

Introducing the Support Hub

Enterprise teams can now create, track, and reply to support tickets without leaving Netlify in our new Support Hub. Go to User settings > Support to see your tickets, check their status, and continue your conversation with the Netlify support team. Team Owners can see every ticket their team members created, not just their own. The Requester column shows who opened each ticket. Members on your…

Netlify·via Netlify Blog
Developer Tools

Introducing Token Pass

Vercel·via Vercel Blog
Developer Tools

AI Sprawl Is the New Shadow IT: How Postman Got Ahead of Ours

AI agent sprawl is the new shadow IT. See how Postman found 866 agents and apps, brought them under governance with Astro, and built a system to keep the count honest.

Postman·via Postman Blog
Developer Tools

How one bug bounty researcher chooses the features they investigate

As we kick off Cybersecurity Awareness Month, the GitHub Bug Bounty team spotlights @vaib25vicky, exploring their methodology, techniques, and experiences hacking on GitHub.

GitHub·via GitHub Blog