Salesforce’s Agentic CX Vision: 8 Dreamforce Announcements CX Leaders Need to Act On
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The story is what was announced. Nobody has discussed it yet, so if it touches your team, a short post about what you’ve seen helps the next reader.
More from Salesforce
Recent updates from Salesforce, so you can tell whether this is a one-off or part of a pattern.
Marc Benioff on the AI boom, SaaSpocalypse, and future of Slack
From Autonomy to Accountability: How to Think About Trust in the Multi-Agent Future
The transition from isolated large language models (LLMs) to interoperable multi-agent systems promises a revolutionary leap in productivity. It will allow autonomous AI to negotiate, trade, and collaborate across company lines. Agents from third-party vendors and partners can access data and execute tasks across your platform, a fluidity that’s a fundamental engine of strategic growth. […]
Trustworthy, Explainable, and Accountable: How to Give AI Autonomy Without Letting It Run Wild
Salesforce Principal Architect of Ethical AI Practice Kathy Baxter explains how pairing a probabilistic model with deterministic logic gives agents the ability to take action, without giving up the guardrails.
More in AI Agents & Automation
What other companies in AI Agents & Automation are doing. The category page shows who’s active, side by side.
Caller ID in the age of agents
Introducing fleming-1, Sierra’s own model for detecting when the caller on a phone call is another agent.
Leading from the front: How BetterHelp’s Chief Growth Officer is building an AI-native marketing engine
Sara Brooks, Chief Growth Officer at BetterHelp, shares how her team built their brand into every AI agent, and why adoption starts with a leader willing to do the work themselves. The post Leading from the front: How BetterHelp’s Chief Growth Officer is building an AI-native marketing engine appeared first on WRITER .
Gemini connectors: How to connect Gemini Enterprise to the rest of your tech stack
Gemini is everywhere in Google apps: it can read your emails, pull in data from your calendar, and find that file you accidentally saved to your work Drive. But no matter how much of your work is in Google, there are always other apps you'll need Gemini to access: things like your CRM, project management tool, marketing automation platform, and help desk, to name a few. Gemini connectors add a…
Agents that can pay: building Restock with Stripe's Link and Managed Deep Agents
Build an agent that pays for real purchases. Restock runs in Slack on Managed Deep Agents and pays with Stripe's Link over the Machine Payments Protocol.