How Ariel Chen built trust before she built automation
From the source: Zapier BlogAriel Chen coordinates People Operations at Figma, where a two-person team tracks over 100 background checks each month across 12 countries. In a role where a missed screen can delay someone's start date or create compliance issues, Ariel built a system her team can rely on. When every screen says “pending” Figma hires globally, and international background checks often take longer than the…
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Recent threads in AI Agents & Automation
Which workflow did you automate with an AI agent first, and did it stick?
We are hearing a lot about agent pilots and far less about agents still running six months later. What was the first use case, what guardrails did you need, and is it still in production?
Build vs buy for internal AI agents: framework or platform?
LangGraph/CrewAI-style frameworks versus packaged agent platforms from the big vendors. If you have tried both, where did each win on time-to-value, control and cost?
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