Amazon Connect Customer now provides automated checks to improve performance evaluation forms

From the source: Amazon Web Services Blog

Amazon Connect Customer now suggests changes to performance evaluation forms that improve the accuracy of evaluations automatically filled by AI. While setting up an evaluation form, managers can run an automated check that compares the form against best practices with a single click. Managers then receive a list of evaluation questions that are missing context for AI to score reliably, along…

Read the full story on Amazon Web Services Blog
Originally published by Amazon Web Services Blog on 10 Oct 2026. Techarda links to the original rather than republishing it. Read the full article →

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