Amazon Connect Customer now prefills step-by-step guides for after contact work
From the source: Amazon Web Services Blog
Amazon Connect Customer can now fill in the step-by-step guides that agents complete after a contact, using information extracted from customer conversations, such as booking identifiers, claim numbers, and conversation summaries. Managers can set which information populates each form field. Agents can review and submit rather than manually typing in each field, saving time and improving data…
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