AI for call centers: an operating and rollout guide
Use a lifecycle map and go/no-go checklist to plan routing, workforce, technology controls, failover, and expansion for AI in the call center.
Read the full story on Sierra BlogHave you worked with this?
The story is what was announced. Nobody has discussed it yet, so if it touches your team, a short post about what you’ve seen helps the next reader.
More from Sierra
Recent updates from Sierra, so you can tell whether this is a one-off or part of a pattern.
Your agent, laid bare
For decades, enterprise software was a black box — hard for companies to understand, implement, adapt, and integrate, or even replace. With Sierra, nothing is hidden. It’s easy to build an agent, understand the actions it takes, integrate it with existing systems, and make changes directly.
Sierra achieves AIUC-1 certification
Sierra is now AIUC-1 certified, following an independent audit by Schellman and extensive testing by the Artificial Intelligence Underwriting Company (AIUC).
Next gen multimodal agents: an interface that morphs with the conversation
Sierra’s multimodal agents bring voice, text, and visuals into the same conversation, so customers get the best of each medium without having to pick just one.
More in AI Agents & Automation
What other companies in AI Agents & Automation are doing. The category page shows who’s active, side by side.
Building Production Agents with Jev and LangGraph
See how LangGraph orchestrates Jev, TypeSafe AI's decision model, to build faster, cheaper production agents.
LangSmith Custom Apps: Build custom interfaces around your agent data
LangSmith Custom Apps lets you build the interface you want with your LangSmith data, publish it into your workspace, and skip the hosting, auth, and permissions work. Learn more.
New in LangSmith: Engine v2, Managed Deep Agents, Fine-Tuning, and more
LangChain announced new updates to LangSmith. Updates include Engine v2 with red teaming and automatic testing, a new version of Managed Deep Agents, trajectories and more.
