2026 State of ITSM: What 800+ IT Professionals Say About AI, Automation, and the Year Ahead
08/26/26 AI adoption is no longer the maturity milestone for IT service management. The harder work is turning AI activity into measurable business outcomes. The adoption-to-value gap extends well beyond the service desk. McKinsey found that nearly nine in 10 organizations now use AI in at least one business function, but nearly two-thirds have not begun scaling ... The post 2026 State of ITSM:…
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Enterprise Service Management Is for More Than IT: HR, Facilities, and Finance Use Cases
09/21/26 What Enterprise Service Management Actually Means Enterprise service management (ESM) is the practice of applying IT service management principles, such as service catalogs, structured intake, automated approvals, and ticket tracking, to departments outside IT. The label sounds abstract until you see it in context: ... The post Enterprise Service Management Is for More Than IT: HR,…
September 15 SolarWinds Service Desk Release
09/15/26 Discover the new release with insight from our product team: Recap: Service Desk, September 15 New Feature Pre-Release. Newest product updates: Choose the right foundation for each Process Integration Plan Type: All Plans | Status: General Availability Service Desk now gives admins more flexibility ... The post September 15 SolarWinds Service Desk Release appeared first on SolarWinds…
Red Cards, Comeback Wins, and the Unsung Defense Keeping Modern Business Online
09/15/26 For IT Pro Day 2026, SolarWinds surveyed the global THWACK® community and discovered our IT professionals and sports pros aren’t all that different. Cut through the tech jargon and it’s clear modern IT pros are playing championship-level defense, navigating unforced errors, and quietly keeping ... The post Red Cards, Comeback Wins, and the Unsung Defense Keeping Modern Business Online…
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DevRel newsletter: September 2026
Hello from the Elastic DevRel team! In this newsletter, we cover jina-ocr-v1, the latest blogs and videos, and upcoming events like Elastic{ON}.
What if your agent's hallucinations had a budget? How to start using SLOs for agent behavior
At Grafana Labs, observability is what we do. So as we started building AI agents, we naturally reached for the same instincts we bring to every system: measure it, set targets, and make reliability something you can reason about instead of hope for. That instinct led us somewhere unexpectedly useful. It turns out one of the oldest ideas in reliability engineering, the error budget, maps…